Webinar Video Library

CCCC's vast library of past webinar recordings is available free of charge to CCCC members, and nonmembers can purchase a selection of these recordings from our Online Store. Not all recordings in the webinar library are available for purchase. If you're not a member, we hope you will consider joining. Click here to find out how.  

Advance Care Planning

Reframing the ABCs of Trauma Resuscitation: Strategies for Goal-Concordant Care for Patients with Traumatic Injury
Amelia Breyre, MD, Medical Director, City and County of San Francisco EMS Agency
Caroline Lee, Emergency Medicine Resident, University of California San Francisco

The longstanding model of trauma resuscitation has been to initiate "vigorous" CPR on any person in cardiopulmonary arrest unless the person has suffered decapitation, complete severing of the body through the torso, or exhibits obvious signs of prolonged death such as lividity, rigor mortis, or decomposition. However, trauma care is undergoing a paradigm shift, recognizing that such efforts may not be aligned with patient's goals or the realities of their frail, although intact and not long-dead, condition. Join us as we look at the integration of palliative care principles alongside trauma resuscitation through a “concurrent care model” that aligns life-sustaining interventions with patient values to improve patient- and family-centered outcomes. This session will introduce a novel framework to approach the trauma “ABCDEs” to include goals-of-care consideration and identify effective communication strategies and templates can be used to deliver serious news and guide shared decision making in sudden traumatic illness or death. (Webinar date: 5/20/2026)

What Would this Patient Want? Identifying Delirium and its Impact on Advance Care Planning
Daniel R. Hoefer, MD, CMD, Chief Medical Officer of Outpatient Palliative Care, Sharp HospiceCare

Did you know delirium is the cognitive equivalent to frailty? In order to have effective advance care planning discussions with our patients, we must understand the causes of delirium and how to prevent it. Dr. Daniel Hoefer discusses how delirium in the elderly impacts advance care planning, medical treatments which can trigger cognitive decline, and techniques for recognizing the risk and preventing delirium. (Webinar date: 4/21/2016)

The Future of Advance Care Planning: A 10-Year Vision for California 
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California

Are you passionate about advance care planning? Do you believe conversations about care towards the end of life should be a normal part of everyday life? If you answered yes—this webinar is for you! Enroll now and learn how to become part of the statewide movement to ensure that people get the care they need and no less – and the care they want and no more. It’s an exciting time. Communities and healthcare organizations throughout the state are coming together to engage Californians in exploring and expressing their wishes for care toward the end of their lives. (Webinar date: 12/15/2015)

Show Me the Reimbursement: Getting Paid for Advance Care Planning Conversations 
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California
Kenneth Brummel-Smith, MD, Charlotte Edwards Maguire Professor, Dept. of Geriatrics, Florida State University College of Medicine
Bruce C. Smith, MD, FACP, Executive Medical Director, Regence BlueShield of Washington
Judith S. Black, MD, MHA, Medical Director of Geriatric Service Line, Allegheny Health Network
Robert Moore, MD, MPH, Chief Medical Officer, Partnership HealthPlan of California

What happens in health care is directly tied to what is paid for by insurance, and advance care planning conversations often don't happen due to a lack of reimbursement. In 2015, the Centers for Medicare & Medicaid Services (CMS) proposed two CPT codes specifically for advance care planning conversations, and a number of health plans have already started paying for the conversation. In this webinar, participants will get an update on what is happening with CMS and federal policy, and hear about payment models being used by various health plans. (Webinar date: 9/15/2015)

If Only Someone Had Warned Us: Talking With Patients About Risks
Daniel Hoefer, MD, CMD, Chief Medical Officer of Outpatient Palliative Care, Sharp HealthCare

It’s time to take another look at the care we provide to the pre-terminal and advanced elderly. This webinar explores how to better recognize pre-terminal patients and the potential harm that can be caused by continuing traditional care. (Webinar date: 5/28/2015)

Listening Deeply: Lessons in Decision Making from 24 Families
Griff Coleman, PhD, Cultural Anthropologist, Point Forward
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California

Seven lessons you can learn to better to support your patients with medical decision-making. The Coalition for Compassionate Care of California and Point Forward joined forces to better understand the experience of patients and their loved ones with medical decision-making in the face of serious illness. Find out what we learned after interviewing 24 families with diverse cultural and ethnic backgrounds, including Caucasian, African American, Latino, and Chinese. (Webinar date: 7/31/2014)

 

AI in Serious Illness Care

Navigating Responsible Use of Health AI in Serious Illness Care
Brian Anderson, MD, President and CEO, Coalition for Health AI

This session focuses on describing the principles and technical specifics of Responsible AI as they apply to several use-cases in serious illness care, including palliative care, hospice care, and advance directives.  We focus on how to apply these principles and mitigate certain challenges in AI, including bias, governance, and model alignment. (Webinar date: 3/10/2025)

AI Decoded: Basics and Applications of AI for Serious Illness Care Providers 

Catherine Shoults, PhD, Vice President of Analytics, SymBiosis

In this presentation, Dr. Shoults outlines the basics of AI and machine learning for a clinical audience. She covers the types of AI and ML and how they are created, provides an overview of applications and ethical considerations of AI/ML for serious illness care, and gives a glimpse into the future of AI and how it will affect those providing compassionate care to seriously ill patients and their families. This presentation provides an excellent foundation for those new to the field or anyone needing a framework for understanding the rapid evolution of AI in our domain. (Webinar date: 3/18/2025)

The Future of Identity: Exploring the Implications of Digital Immortality
Andy LoCascio, Co-founder and CTO, Eternos.Life

The creation and maintenance of digital twins have implications for serious illness care, affecting legacy creation, bereavement, and the very meaning and experience of life and death. This presentation includes an introduction to the concept of digital immortality, digital legacy building, the line between the human and the digital self, ownership of digital assets and identify, privacy and security, social and ethical considerations. (Webinar date: 6/18/2025)

AI for Advance Care Planning
Finly Zachariah, MD, FAAFP, FAAHPM, FAMIA, Supportive Care physician, Associate Chief Medical Information Officer and Medical Director, Informatics and Value-based Supportive Care for City of Hope and Chief Medical Office for Empower Hope
Matt Gonzales, MD, FAAHPM, Associate Vice President, Chief Medical and Operations Officer for Providence Institute for Human Caring
Jonathan Handler, MD, Medical Informaticist and Senior Fellow, Innovation, OSF HealthCare, Chicago
Charlotta Lindvall, MD, Assistant Professor, Harvard Medical School and physician, Department of Psychosocial Oncology and Palliative Care, Dana-Farber Cancer Institute, Boston

This session will focus on the uses of AI to facilitate advance care planning and goals of care conversations. Three innovative physicians will describe their work and the challenges associated with introducing machine intelligence into conversations that touch our most human features: vulnerability, frailty, fear, hope, mortality, and compassion. (Webinar date: 7/23/2025)

Age-Friendly Health Systems

Palliative Care & Age-Friendly Health Systems: Why "What Matters" Matters 
Amy Berman, RN, LHD, FAAN, Senior Program Officer, The John A. Hartford Foundation

Amy Berman shares her story about living well for nearly 10 years with stage IV cancer as an example of why “What Matters” really matters.  What Matters also frames a new national movement around the care of older adults.  Dr. Berman will offer a briefing on Age-Friendly Health Systems including opportunities to get engaged in California. (Webinar date: 11/17/2020)

 

Conversation Tools

Powerful Tools for Helping Patients Make Critical Decisions 
Erin O’Brien, MA, RN, Director of Clinical Affairs and Education for AMDA-The Society for Post-Acute and Long-Term Care Medicine
Nicole Bartolini, LCSW, MSW, Adjunct Professor, Dominican University of California
Moderator: Jennifer Moore Ballentine, MA, Chief Executive Officer, Coalition for Compassionate Care of California

People living with serious illness, and their care partners, can be faced with difficult decisions at a time when they are already under a great deal of stress. Our job is to help them understand, in simple language, what a proposed treatment is, what the goal is, what it might actually be like, and what the result could be. In this way, we can help them to receive the care they want and need, and just as important, to not receive treatments that they do not want, and which may not be in alignment with their overall goals of care. Some of the most effective tools for facilitating these conversations are a suite of Decision Aids developed by the Coalition for Compassionate Care of California. Developed with expert input from across our broad coalition, these conversation tools have been certified by AMDA, the Society for Post-Acute and Long-Term Care Medicine. Research has shown that patient decision aids “help patients to make more coherent decisions, i.e., the decisions reached after consulting these aids are generally more consistent with patients’ values.” (Shaffer and Hulsey, 2023). In this webinar, we will explore what these tools are, how they were developed, what certification from AMDA means, and how you and your patients can benefit from their use. We will also introduce an exciting new digital platform for accessing and distributing the Decision Aids within your organization and to your patients. (Webinar date: 9/28/2023)

¡Vamos Hablar con la Verdad! Facilitating Culturally Sensitive Conversations about Illness and Death in a Latino Population
Enedina (Nina) Enriquez, DSW, LCSW-S, Clinical Associate Professor, University of Texas Rio Grande Valley, School of Social Work

In the Latino culture it is often taboo to talk about sex, suicide, and death. A high percentage of Latinos practice Christianity and their level of faith often predicts the decision-making process of managing a terminal illness. This workshop will discuss how Latino cultural norms influence communicating, managing, planning, and preparing for the end of life and how to apply cultural interventions and channel their faith and spiritually to experience a good death. (Webinar date: 12/1/2022)

Why the Right Words Matter When Talking About Serious Illness Care 
Anna Gosline, Executive Director, Massachusetts Coalition for Serious Illness Care

When asked, most people say that conversations about their quality of life and what care they might want if they become seriously ill are important.  Yet, few people have actually had such a conversation. In this webinar, Anna Gosline with the Massachusetts Coalition for Serious Illness Care shares valuable discoveries from consumer research on serious illness conversations. This research was focused on finding new language and approaches that would encourage people to talk about their goals, values, and preferences for care in the face of serious illness. Learn what words and concepts resonate with different groups of people and how you can use these research findings to improve your advance care planning program. (Webinar date: 3/24/2022)

Communication Skills to Support Quality Palliative Care During Serious Illness 
Betty Ferrell, PhD, FPCN, FAAN, Director and Professor, Division of Nursing Research & Education, City of Hope Medical Center

Dr. Betty Ferrell identifies communication strategies to facilitate patient decision making in serious illness. Dr. Ferrell also addresses communication needs of patients and their families, share approaches clinicians can use to improve their communication with patients, and provide tools to help avoid pitfalls of poor communication. (Webinar date: 11/17/2021)

 

End of Life Option Act / Medical Aid in Dying

7 Years and a Bit of MAiD: What we know, don't know, and would like to know about California's End of Life Option Act
Jennifer Moore Ballentine, MA, Chief Executive Officer, Coalition for Compassionate Care of California
Neil Wenger, MD, MPH, Professor, Division of General Internal Medicine and Health Services Research, UCLA; Director, UCLA Health System Ethics Center and Advance Care Planning and Services initiative

California’s End of Life Option Act went into effect in June of 2016. Amendments to the Act were passed in 2021, taking effect in January 2022. Meanwhile, several lawsuits have been filed in efforts to both expand and constrain California’s Act, six additional states legalized MAiD, and major healthcare associations have formulated policy positions related to aid in dying. This webinar will check in with the Act from a policy and research perspective – what has changed in the law; what we know about utilization, effectiveness, and impacts; what we don’t know due to limitations on the data released and barriers to research; and what we might like, or even need to know; and why controversy persists. A range of policy positions and statements will also be presented. (Webinar date: 2/21/2024)

End of Life Option Act: Learnings from California's Experience
Barbara Koenig, PhD, University of California, San Francisco
Neil Wenger, MD, MPH, University of California, Los Angeles
Judy Thomas, JD, Coalition for Compassionate Care of California
Cindy Cain, PhD, University of Alabama at Birmingham
Helene Stark, PhD, University of Washington

This webinar will review the data collected to date regarding California's End of Life Option Act and what it tells us. (Webinar date: 9/27/2018)

California End of Life Option Act: What are We Learning? What's Ahead? 
Lael Duncan, MD, former Medical Director of Consulting Services, Coalition for Compassionate Care of California

The End of Life Option Act (EoLOA) was enacted in June 2016. A year later, we’re looking at both hard data released by the California Department of Public Health and information provided to us by health care providers, systems, and patients. In this webinar, Lael Duncan, MD, medical director at Coalition for Compassionate Care of California (CCCC), will be covering the information California has so far: what we’ve learned, what’s starting to become clear, and what questions are coming up as the law matures. (Webinar date: 9/20/2017)

California End of Life Option Act: An Overview of the Law and Approaches to Communicating About Treatment Choices in the Setting of Life-Limiting Illness 
Lael C. Duncan, MD, former Medical Director of Consulting Services, Coalition for Compassionate Care
Lisa Matsubara, JD, Legal Counsel, Center for Legal Affairs, California Medical Association
Shirley Otis-Green, MSW, ACSW, LCSW, OSW-C, former Clinical Director of Consulting Services, Coalition for Compassionate Care

This webinar provides an overview of California's new End of Life Option Act which goes into effect June 9, 2016. We will review patient eligibility requirements, ethical considerations, and study the demographics on how this option is used in areas of the country where similar legislation is in place. (Webinar date: 6/7/2016)

 

Mental Health

Recognizing and Responding to Mental Health Issues in Palliative Care Practice 
Nathan Fairman, MD, MPH, Health Sciences Clinical Professor, UC Davis School of Medicine

Roughly one in five Americans is living with mental illness. For patients with serious medical disease, comorbid symptoms of mental illness can often amplify distress, complicate disease management, and intensify the challenges of caregiving. As a result, palliative care teams sometimes struggle to fully address the unique needs of this patient population. Join us for a conversation with Nathan Fairman, focused on mental health issues in palliative care practice. The webinar will help the clinical practitioner identify and address mental health conditions that commonly occur in the context of serious medical disease. (Webinar date: 5/15/2024)

Moral Injury & Resilience During COVID: Why Words Matter 
Elizabeth Holman, PsyD, Moral Injury of Healthcare

The stress and moral suffering of the COVID pandemic has created a concurrent crisis in the mental health of healthcare professionals. Dr. Holman discusses how to address this crisis and what tools individuals can use to mitigate moral distress and find resilience; why the language of distress is important; how the framework of moral injury changes our approach to the problem; and what actions all of us can take to address it. (Webinar date: 3/2/2021)

Palliative Care & Depression: Clinical Challenges
Scott Irwin, MD, PhD, Director, Psychiatry & Psychosocial Services, Patient and Family Support Services, UC San Diego Moores Cancer Center

Being able to recognize the signs and assess the symptoms of depression is crucial to palliative care providers. In this webinar you will learn how mental health providers can help with palliative care by being able to appropriately recognize, assess, and provide intervention to patients with depression. (Webinar date: 8/21/2014)

Dementia as a Terminal Diagnosis: What We Often Fail to Teach our Patients and Their Families
Shelly Garone, MD, FACP, Chief of the Continuum, Kaiser Permanente, North Sacramento Valley

How often do we talk to our patients and their loved ones about the fact that dementia is terminal? Do we regularly talk about the physical and physiological changes that come with dementia? Do we anticipate the exhaustion that caregivers for our patients with dementia will feel or the financial hardship that may beset them? In this webinar, explore how we in palliative care might be more proactive with our patients and their families about what to expect as dementia progresses. We'll also examine the physical and physiological implications of a dementia diagnosis. (Webinar date: 6/19/2014)

 

Natural Disasters

Earth, Fire, Wind & Water: Caring for the Vulnerable through Natural Disasters
Timothy Gieseke MD, CMD, Physician, Santa Rosa Internal Medicine
Constance Dahlin, MSN, ANP-BC, ACHPN, Director of Professional Practice, Hospice and Palliative Nurses Association

In 2017, the Orville Dam threatened to burst, a near category 5 hurricane struck Florida, and torch like fires struck Sonoma County and Southern California. Then massive flooding struck. Is this the new normal? Who were particularly vulnerable in these fires and how did they fare? This presentation will focus on what happened from a palliative care perspective and then make suggestions for caring through future disasters. (Webinar date: 5/29/2018)

 

Palliative Care: Education

Palliative Care Education Opportunities in California 
DorAnne Donesky, PhD, ANP-BC, ACHPN, Professor Emerita, UCSF School of Nursing
Betty Ferrell, PhD, MSN, CHPN, Director of Nursing Research & Education, City of Hope
Sharon Hamill, PhD, Interim Executive Director, CSU Shiley Haynes Institute for Palliative Care
Salina Patel, RN, BSN, Director of Nursing, George Mark Children’s House 
Moderator: Jennifer Moore Ballentine, MA, Chief Executive Officer, Coalition for Compassionate Care of California

Palliative care currently suffers from a lack of skilled, specially trained clinicians, and primary and specialty providers suffer from a lack of awareness of the services and benefits of palliative care. California is a national leader in clinical education and is home to a number of entities offering palliative care training in a variety of formats. The panelists for this webinar represent four of those programs: UCSF’s interprofessional “Practice-PC” course; ELNEC (End-of-Life Nursing Education Consortium); the CSU Shiley Haynes Institute for Palliative Care; and George Mark Children’s House Pediatric Palliative Care Nurse Training Program. In this webinar, the panelists discuss the challenges and rewards of palliative care specialty and primary education, describe their programs and opportunities for training, and answer audience questions. (Webinar date: 8/15/2023)

 

Palliative Care: The Future

Where to now, Palliative Care? 
Charles F. von Gunten, MD, PhD, FACP, FAAHPM, Chief Medical Officer, The Elizabeth Hospice
Deborah Unger, MD, FAAHPM, Director of Medical Informatics with Providence’s Institute for Human Caring
Praba Koomson, DNP, Senior Director, Population Health and Advanced Illness Management, Sutter Health 
James Cotter, MD, MPH, Regional Medical Director, Partnership HealthPlan of California
Moderator: Jennifer Moore Ballentine, MA, Chief Executive Officer, Coalition for Compassionate Care of California

In November 2023, the California Health Care Foundation released the report, “California’s Palliative Care Evolution: Celebrating Progress and Shaping the Future.” As a key partner with CHCF in its work, CCCC is committed to cement gains and build on the progress made to ensure and expand access to high-quality palliative care for all Californians. The CHCF report identified specific opportunities for continued efforts and advocacy. This webinar is a free-flowing conversation among leaders from some of the state’s most influential palliative care providers, payers, and innovators. We will consider the recommendations laid out in the report, discuss which areas are most urgent and most potentially fruitful, while recognizing barriers and challenges and perhaps some other issues the report might have missed. (Webinar date: 4/17/2024)

The Palliative Care Movement in California: Looking Back, Moving Forward
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California

Judy Thomas provides updates on palliative care and public policy in California as well as POLST registry activities; the Governor's Master Plan for Aging as it relates to palliative care; updates on the transition of pediatric palliative care; and how CCCC is evolving to better serve the palliative care community. (Webinar date: 12/18/2019)

 

Palliative Care: Intimacy

Sex, Drugs, and Palliative Care: Addressing Intimacy Issues in Serious Illness 
Shirley Otis-Green, MSW, MA, ACSW, LCSW, OSW-C, former Clinical Director of Consulting Services, Coalition for Compassionate Care

When a person is living with a serious illness, it is easy to forget about other factors that influence quality of life, including sexuality and intimacy. In this webinar, we will discuss issues related to sexuality for people living with serious illness, those who are aging, or those nearing the end of life, and how addressing this topic is a crucial component in the provision of quality palliative care. (Webinar date: 7/28/2016)

 

Palliative Care: National Standards

Got Standards? Learn What's New in the National Guidelines for Quality Palliative Care - 4th Edition 
Betty Ferrell, PhD, FPCN, FAAN, Director and Professor, Division of Nursing Research & Education, City of Hope Medical Center

When providing palliative care, are you benchmarking your services against the current industry standards?  We know providing quality care is very important to you and your team, so spend some time with us and hear from one of the best in the business, Dr. Betty Ferrell, as she reviews the 4th edition of the National Consensus Project Clinical Practice Guidelines for Quality Palliative Care. The 4th edition details the most significant changes since the standards were first introduced. (Webinar date: 3/5/2019)

 

Palliative Care: Other

From Evidence to Action: Interventions that Improve Care for Hispanic Patients and Caregivers Facing Serious Illness 
Brittany Chambers, MPH, MCHES, Director, Health Equity and Special Initiatives, Center to Advance Palliative Care (CAPC)
Alison Silvers, MBA, Chief Health Care Transformation Officer, Center to Advance Palliative Care (CAPC)
Rayna Ross, CHES, Health Equity Program Manager, Center to Advance Palliative Care (CAPC)

This webinar will summarize findings from a CAPC comprehensive literature review of interventions designed to improve care experiences for Hispanic patients living with serious illness and their family caregivers. We will explore common disparities experienced by this population, and then describe what improvements have been tried, along with any outcomes achieved. The speakers will share opportunities for scaling effective approaches, including the role of payers and policymakers. (Webinar date: 2/18/2026)

Palliative Care on TikTok? You Bet! Meet the Influencers!
Chelsey Ernst, PA-C, Physician Assistant, Geisinger Palliative Medicine
Matthew Tyler, MD, Medical Director, Ascension IL Hospice and Palliative Care

Join us for a fun and informative conversation with Chelsey Ernst (“Your Palliative PA”) and Matthew Tyler (“How to Train Your Doctor”) about how they are using TikTok and social media to spread the word about palliative care. They’ll share some favorite posts, discuss what the response has been, and describe how they are using innovative channels and entertaining formats to promote serious topics and teach real skills. (Webinar date: 1/21/2026)

End-of-Life Doulas: Care Team Partners
Douglas Simpson, Executive Director, International End of Life Doula Association (INELDA)
Omni Kitts Ferrara, Director of Education, International End of Life Doula Association (INELDA)

End-of-life doulas are nonmedical companions who provide personalized and compassionate support to individuals, families, and their circles of care as they encounter and navigate death, loss, and mortality. This webinar features International End of Life Doula Association's (INELDA) executive director, Douglas Simpson and Omni Kitts Ferrara, director of education, who highlight how doulas support and advocate for patient self-determination and impart psychosocial, emotional, spiritual, and practical care to empower dignity throughout the dying process and explore INELDA's training, examples of support, what to expect working with a doula, and the ways doulas can be integrated into healthcare teams. (Webinar date: 8/27/2025)

The 2024 Serious Illness Scorecard: An overview of palliative care nationally and in California
Stacie Sinclair, MPP, Associate Director, Policy and Care Transformation, Center to Advance Palliative Care (CAPC)

There are at least 13 million adults and approximately 700,000 children living with a serious illness in the U.S. While much progress has been made to improve access to palliative care and other key health care supports for this population, significant gaps remain. The 2024 Serious Illness Scorecard evaluates each state’s readiness and capacity to meet the needs of patients and familie8/27/2025s facing serious illness. Join Stacie Sinclair, Associate Director for Policy and Care Transformation from the Center to Advance Palliative Care (CAPC), for a deep dive into how California performed on the Scorecard and opportunities to increase palliative care access moving forward. (Webinar date: 5/14/2025)

Promoting Palliative Care to the Public 
Ashley Bragg, Director, Stanford Palliative Care Center of Excellence (PCCOE)
Grant Smith, MD, Medical Director, Stanford Palliative Care Center of Excellence (PCCOE)
Ann Cao-Nasalga, MBA, Program Coordinator, PCCOE Community Partnerships Team
Olivia Tigre Nerimora, MHA, Project Coordinator, Stanford Palliative Care Center of Excellence

Join members of Stanford Medicines’ Palliative Care Community Partnerships Team to gain insights and “lessons learned” from partnering with community organizations to develop, implement, and evaluate a multifaceted intervention to increase awareness about palliative care in the community. Despite significant growth in palliative care (PC) services over the last decade, there has been little change in the public’s awareness of PC. As recently as 2019, nearly 70% of adults in the US have never heard of PC, and only about 10% of adults report knowing what PC is and feel that they could describe it to someone. Several studies have shown that lack of awareness and inadequate knowledge of PC is a significant barrier for patients to accept or ask for a referral to PC. Misconceptions about PC among the public also contribute to referring providers’ fears of negative reactions to recommending PC. Together, these patient and provider barriers result in missed opportunities to reduce suffering and improve quality of life for people living with serious illness. Over three years, using innovative approaches, the Stanford team was able to demonstrate that participation in their educational sessions results in a statistically significant improvement in PC knowledge and attitudes towards PC, including a willingness to accept a PC referral. The Stanford team is sharing this session to encourage and inspire other hospice and palliative care programs to consider pursuing efforts to promote palliative care awareness and understanding in their local communities. The team recognizes that the activation energy to get started in these efforts can feel and be high. To help lower this activation energy, they aim to use their experience to provide guidance for programs interested in community outreach by sharing their strategy, methods of connecting to community partners, educational materials, evaluation approach, and lessons learned. (Webinar date: 10/24/2023)

8 Mega Health Care Trends and How they Relate to Palliative Care 
F. Wells Shoemaker, MD, Independent Healthcare Consultant

Health care has experienced a number of key shifts since the year 2000. Driven by patients and others dissatisfied with the status quo, commercial pressures coming from corporate responses to inflation, rapidly changing technology, and more, palliative care is seeing these shifts as well. To address some of these major health care trends, Dr. Wells Shoemaker will walk us through 8 of the most impactful changes and how they specifically relate to and affect palliative care. (Webinar date: 5/23/2017)

Applying Population Health to Palliative Care
Steven Pantilat, MD, MHM, FAAHPM, Professor, Department of Medicine, University of California, San Francisco

This webinar covers the benefits, challenges, and barriers to high-quality care for people with serious illness, discusses the strategies to overcome these barriers, and describes how healthcare institutions and systems can implement palliative care across the continuum of care—including outpatient and home—to increase the value of healthcare. (Webinar date: 2/21/2017)

Making the Case for Palliative Care: Free and Low-Cost Tools to Help you Pitch Palliative Care to Stakeholders
Kathleen Kerr, Principal, Kerr Healthcare Analytics

“Making the case” is a chore that many clinical and administrative leaders need to undertake if they want to create, sustain or expand a palliative care service. Stakeholders who would be expected to support or refer to a palliative care service need to understand deficits or improvement opportunities in existing care processes, how a palliative care service could help with those issues, and the probability that a palliative care service would be feasible and sustainable from a fiscal perspective. Gathering evidence and information to address all three of those topics can be time consuming. In this webinar, we will review six new free or low-cost resources that can make “making the case” a whole lot easier. (Webinar date: 3/17/2016)

Integrate vs. Implement: How to Successfully Integrate a Palliative Care Program into Any Organization 
Helen McNeal, Executive Director, CSU Institute for Palliative Care

Are you are trying to implement a new palliative care program and not getting a lot of support from your organization? If you do have a program, do you find many who could benefit from palliative care are not accessing it? Break Through to Palliative Care Success! Successful palliative care programs do not require just clinical skills –- success comes from the ability to integrate versus implement palliative care. In this webinar you will learn how to integrate palliative care within existing clinical programs, and get a head start on the tools and skills you need to accelerate that success in any organization. (Webinar date: 10/22/2015)

Measuring Value in Community-Based Palliative Care 
Kathleen Kerr, Health Care Consultant

Community-based palliative care (CBPC)—palliative care offered in clinics, patient residences or over the phone—is experiencing explosive growth. In this dynamic environment, many CBPC service leaders find it challenging to evaluate their services. How do you describe your patient population, track what you do and evaluate the impact of your efforts when your patient population and care delivery models are constantly changing? (Webinar date: 11/6/2014)

Palliative Care: How Social Workers Make a Difference 
Kristyn Fazzalaro, MSW, LCSW, ACHP-SW, Clinical Social Worker Supervisor, CARES Team, Hoag Memorial Hospital Presbyterian
Danette Flippin, MSW, MSG, Medical Social Worker, Geriatric Clinic, Palliative Care Clinic, Santa Clara Valley Medical Center

Learn the unique skills social workers bring to the palliative care team! (Webinar date: 9/24/2014)

 

Pediatrics

Little People Big Pain: Overcoming Obstacles to Pain Management in Children 
Melissa Hunt, PharmD, Pediatric Clinical Pharmacist, Optum Hospice Pharmacy Services

Pain is a common and complicated symptom in children. It impacts functional, emotional, and psychosocial well-being. Despite the available evidence to guide practice, the management of pain in children is often suboptimal. Children receiving palliative or hospice care often experience pain that is more complex than that seen in the general population. In this webinar, Dr. Hunt will provide guidance for appropriate pain management strategies in children, including optimal medication selection. (Webinar date: 10/17/2017)

Courageous Conversations: What Every Clinician Needs to Know about Palliative Care and Advance Care Planning for Children and Young Adults 
Claire Vesely, RN, BSN, CHPPN, Palliative Care Coordinator, UCSF Benoiff Children's Hospital Oakland

Advance Care Planning is a key component to patient-centered care, and children and young adults are no exception. In this webinar, we will talk about the commonalities and differences between palliative and hospice care for children and adults, and learn about the skills and resources to support advance care planning with children and young adults. (Webinar date: 2/11/2016)

 

POLST

POLST Registry: Status, Update, and Future 
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California
Robert Cothren, PhD, CCCC Consultant and Principal, A Cunning Plan

This webinar offers an update on the California POLST Registry project. (Webinar date: 10/14/2020)

POLST eRegistry Pilot Project: 2017 Overview and Update 
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California
Kelley Queale, former Program Director, Coalition for Compassionate Care of California
Kate Meyers, MPP, Senior Program Officer, California Health Care Foundation
Howard Backer, MD, MPH, FACEP, Director, California Emergency Medical Services Authority
Joseph Greaves, MA, Executive Director, Alameda - Contra Costa Medical Association
Daniel Chavez, MBA, Executive Director, San Diego Health Connect

This webinar provides an overview of the California POLST eRegistry pilot project. Authorized by Senate Bill 19, and funded by the California Health Care Foundation, the project is designed to test implementation, use and sustainability of an electronic POLST registry in two California communities, with electronic POLST forms securely submitted and retrieved by medical providers, including emergency medical providers. (Webinar date: 11/2/2017)

POLST in 2016: NPs, PAs, and the Impact of AB 637 
Joanne Hatchett, MSN, RN, FNP, ACHPN, Family Nurse Practitioner, Woodland Clinical Medical Group
Steven Johnson, PA-C, Physician Assistant, Internal Medicine, Palo Alto Medical Foundation

Beginning Jan. 1, 2016, nurse practitioners and physician assistants—under the direction of a physician and within their scope of practice—will be authorized to sign POLST forms and make them actionable medical orders under AB 637. Watch this free webinar and learn about the new law, changes to the existing POLST form, and key elements of the POLST conversation. (Webinar date: 11/9/2015)

 

Prognostication

Filling the Gap Between Geriatric and Palliative Medicine 
Daniel Hoefer, MD, CMD, Chief Medical Officer, Sharp HealthCare

Dr. Daniel Hoefer, a family medicine and palliative care doctor, will discuss the changing paradigm of geriatric patients, the risks of treatment associated with geriatric syndromes, and the crossover with palliative care. He will also share practical tips for improving outcomes in an advanced geriatric population.  (Webinar date: 9/29/2021)

What Would this Patient Want? Identifying Delirium and its Impact on Advance Care Planning 
Daniel R. Hoefer, MD, CMD, Chief Medical Officer of Outpatient Palliative Care, Sharp HospiceCare

Did you know delirium is the cognitive equivalent to frailty? In order to have effective advance care planning discussions with our patients, we must understand the causes of delirium and how to prevent it. Dr. Daniel Hoefer discusses how delirium in the elderly impacts advance care planning, medical treatments which can trigger cognitive decline, and techniques for recognizing the risk and preventing delirium. (Webinar date: 4/21/2016)

If Only Someone Had Warned Us: Talking With Patients About Risks 
Daniel Hoefer, MD, CMD, Chief Medical Officer of Outpatient Palliative Care, Sharp HealthCare

It’s time to take another look at the care we provide to the pre-terminal and advanced elderly. This webinar explores how to better recognize pre-terminal patients and the potential harm that can be caused by continuing traditional care. (Webinar date: 5/28/2015)

 

Public Policy

Policy & Legislative Update - CCCC Members only (Nov. 2025)
Jennifer Moore Ballentine, MA, CEO, Coalition for Compassionate Care of California

The 2025 California legislative season ended at the end of September. CCCC tracked a number of bills at both the federal and state levels relevant to serious illness care and advance care planning. This members-only webinar provides an update on important legislative actions, including likely impacts. Important policy developments and some emerging issues were also discussed that will likely hit the docket in the new year. (Webinar date: 11/19/2025)

Golden Opportunities Using Public Policy to Improve Serious Illness 
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California
Assemblymember Dr. Joaquin Arambula, California State Assembly
Amanda Lawrence, Project Director, California Master Plan on Aging

Exclusive CCCC MEMBERS ONLY webinar where presenters discuss CCCC’s recent efforts to shape public policy, and the many opportunities still on the horizon for driving change in the movement to transform serious illness care. Hear the progress CCCC has made in public policy, what the future holds, and how you can be involved. (Webinar date: 7/28/2021)

The Changing Landscape: How Public Policy is Shaping Palliative Care 
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California
Devon Dabbs, Executive Director, CHPCC
Robert Moore, MD, MPH, Chief Medical Officer, Partnership HealthPlan of CA
Senator Dr. Ed Hernandez, OD, California State Senate
Anastasia Dodson, Associate Director of Policy, DHCS
Kathy Brandt, MS, Principal, the kb group, llc

Implementation of SB 1004, which mandates that Medi-Cal managed care plans facilitate delivery of palliative care services, is one of many factors which will transform palliative care in California. Tune in to “The Changing Landscape” for an in-depth look at bills and regulations impacting palliative care, and find out what this means for you and your patients. (Webinar date: 2/11/2015)

 

Reimbursement

Show Me the Reimbursement: Getting Paid for Advance Care Planning Conversations 
Judy Thomas, JD, former CEO, Coalition for Compassionate Care of California
Kenneth Brummel-Smith, MD, Charlotte Edwards Maguire Professor, Dept. of Geriatrics, Florida State University College of Medicine
Bruce C. Smith, MD, FACP, Executive Medical Director, Regence BlueShield of Washington
Judith S. Black, MD, MHA, Medical Director of Geriatric Service Line, Allegheny Health Network
Robert Moore, MD, MPH, Chief Medical Officer, Partnership HealthPlan of California

What happens in health care is directly tied to what is paid for by insurance, and advance care planning conversations often don't happen due to a lack of reimbursement. In 2015, the Centers for Medicare & Medicaid Services (CMS) proposed two CPT codes specifically for advance care planning conversations, and a number of health plans have already started paying for the conversation. In this webinar, participants will get an update on what is happening with CMS and federal policy, and hear about payment models being used by various health plans. (Webinar date: 9/14/2015)

 

Resilience/Self-Care

Building Resilience in Ourselves and Our Teams 
Allison Kestenbaum, Supervisor of Spiritual Care and Clinical Pastoral Education at UC San Diego Health

This interactive session will support participants in reconnecting to meaning and purpose in their work. The workshop provides opportunities to practice resilience techniques while making the most of support from co-workers and leaders. Wellness and debriefing resources in the hospice and palliative care community will also be explored. (Webinar date: 9/14/2022)

Moral Injury & Resilience During COVID: Why Words Matter 
Elizabeth Holman, PsyD, Moral Injury of Healthcare

The stress and moral suffering of the COVID pandemic has created a concurrent crisis in the mental health of healthcare professionals. Dr. Holman discusses how to address this crisis and what tools individuals can use to mitigate moral distress and find resilience; why the language of distress is important; how the framework of moral injury changes our approach to the problem; and what actions all of us can take to address it. (Webinar date: 3/2/2021)

Promoting Healthy and Resilient Teams 
Carla Cheatham, MDiv, PhD, Principal and Lead Trainer, Carla Cheatham Consulting Group, LLC, Section Leader for NHPCO's Spiritual Caregiver Section

The uncertain financial and regulatory climate healthcare agencies are currently facing can make our already stressful jobs that much more challenging. This webinar will review what resilience can teach us about thriving, rather than simply surviving, through change and challenge and how those techniques can support healthy and effective teams. (Webinar date: 7/12/2018)

 

Spiritual Care

What is Quality Spiritual Care and How do you Measure It? 
Rev. George Handzo, BCC, CSSBB, Director, Health Services Research & Quality, HealthCare Chaplaincy Network: Caring For The Human Spirit

In the movement of health care from quantity to quality, spiritual care has lagged in establishing its value proposition. The common wisdom is that evidence for this domain of care does not exist. Consequently, the integration of spiritual care has suffered, and patients have not received the benefits of good quality care. This course will discuss the evidence for the value of spiritual care, the quality indicators which derive from that evidence, and a process for incorporating high quality spiritual care into any health care institution. (Webinar date: 1/15/2019)

Soothing the Spirit: Providing Spiritual Care to Palliative Care Patients 
Rev. Susan Cosio, MDiv, BCC, Palliative Care Chaplain, Sutter Health

Chaplains trained in palliative care add tremendous value to the health care team by addressing the spiritual needs faced by patients dealing with a serious illness. In this webinar, you'll learn about the spiritual issues commonly faced by palliative care patients and their families. Learn to examine spirituality as a key dimension in palliative care, identify spiritual issues commonly faced by palliative care patients and their families, and clarify the role and work of the chaplain on the interdisciplinary team. (Webinar date: 6/17/2015)

 

Symptom Management

Cannabis Use for Symptom Management in Palliative Care 
Eloise Theisen, AGPCNP-BC, CEO, Radicle Health Care

This presentation will discuss cannabis research and applications for symptom management for hospice and palliative care. Topics will include cannabinoids, routes of administration, clinical applications, and potential drug-drug interactions. Special focus will be placed on symptom management such as chronic pain, anxiety, and insomnia. (Webinar date: 11/1/2022)

Medical Cannabis: Patient Education for Safe and Effective Use 
Mariavittoria Mangini, PhD, FNP, Holy Names University

With more than half the states now permitting some medical use of cannabis for its constituents, it is incumbent upon practitioners to seek out knowledgeable sources of information regarding the use of cannabis as a medicine. With the medical literature providing very little information which might be used to guide patients in their desire to use this safe and effective medicine appropriately, this presentation will provide guidance derived from 20 years experience in a cannabis-recommending family practice. It will cover cannabis constituents, dosage forms, drug inter-actions, and rules of thumb for cannabis dosing which may be used to guide patients in determining what a safe dose for their specific needs. (Webinar date: 8/7/2019)

Opioids for Chronic Pain Management: A Double-edged Sword for Patients and Their Clinicians
Danny van Leeuwen, Opa, RN, MPH, Health Hats

In this webinar, we will hear from an engaged patient advocate as he shares his experiences navigating through the health care system, his advice and recommendations on how to build a trusting relationship with your provider, and how technology can assist in encouraging conversation and discussion regarding pain management.  These challenges and solutions vary widely. As this is one person's perspective and not a definitive roadmap, we welcome you, our attendee, to submit questions and experiences regarding this topic for our presenter to address. (Webinar date: 9/16/2019)

 

Underserved Communities

Lessons Learned from Native American and Rural Communities 
Brandy Jones, MPH, DEI Manager and Community Educator, YoloCares

Native American and rural communities are overburdened with chronic conditions that disproportionately lead to terminal illnesses, yet these groups also have the lowest percentage of individuals utilizing supportive care services such as hospice and palliative care. YoloCares wanted to find out why, and how hospice and palliative care can be more effective in meeting the needs of these underserved communities. Among their surprising findings was that the best ambassadors for hospice were the spiritual care team, an outcome that may have applicability for how we introduce hospice and palliative care in other communities and cultures. Join Brandy Jones, DEI Manager and Community Educator for YoloCares, to learn more about the insights for practice gained from the Life Transitions Project. (Webinar date: 6/26/2024)

LGBTQIA+ Inclusive Care Near the End of Life: A Professional and Personal Perspective 
Kimberly D. Acquaviva, PhD, MSW, CSE, FNAP, Betty Norman Norris Endowed Professor, University of Virginia School of Nursing

For eighteen years, Kimberly Acquaviva and Kathy Brandt enjoyed a life together as a married couple. On January 29, 2019, Kathy was diagnosed with ovarian cancer in the emergency room of a local hospital, and it was clear from the scans that the cancer was at least Stage III. Surgery confirmed this: Kathy had metastatic clear cell ovarian cancer. Kathy decided to forego futile chemotherapy, instead opting for aggressive palliative care. From that point forward, Kim and Kathy shared virtually every aspect of Kathy’s illness and death on social media. In this presentation, participants will learn about the barriers to hospice and palliative care for LGBTQ+ people and will hear from Kim about the role those barriers played in her family’s decision not to seek hospice care for Kathy. (Webinar date: 4/13/2022)

¡Vamos Hablar con la Verdad! - Facilitating Culturally Sensitive Conversations about Illness and Death in a Latino Population 
Enedina (Nina) Enriquez, DSW, LCSW-S, Clinical Associate Professor, University of Texas Rio Grande Valley, School of Social Work

In the Latino culture it is often taboo to talk about sex, suicide, and death. A high percentage of Latinos practice Christianity and their level of faith often predicts the decision-making process of managing a terminal illness. This workshop will discuss how Latino cultural norms influence communicating, managing, planning, and preparing for the end of life and how to apply cultural interventions and channel their faith and spiritually to experience a good death. (Webinar date: 12/1/2022)

Trust as a Key to Reducing Health Disparities 
Gregory Hall, MD, Medical Director & CEO, VitaCode, LLC; Director, National Institute for African American Health

As the pandemic progresses, providers continue to struggle with connecting with some communities of color.  Histories of abuse, neglect, and experimentation at the hands of medical providers, researchers, and public health organizations have tainted some community’s view of healthcare and its interventions. Provider bias and misconceptions further complicate our clinical interactions and negatively impact clinical care outcomes. To mitigate these deficiencies, providers will need to better understand the community’s historical perspective and its current needs; as well as improving their understanding of their own conscious and unconscious biases that impact care. Finally specific tools and approaches to bridge the gap between provider and patients of color will be discussed. (Webinar date: 4/6/2021)

Understanding the African American Experience and its Impact on Serious Illness 
Marilyn Ababio, BA, MPA, Founder, Comfort Homesake
Ali Sharif, Product Director, TuneCore

This webinar helps explore authenticity and its role in reducing health inequities for people of color experiencing a serious illness. We will listen to the "Conversation" African Americans have been having with America through music and evaluate how the health system responds and helps us consider how to use empathy and compassion to create more favorable health outcomes for African Americans and others. (Webinar date: 9/17/2020)

No One Should Die Alone on the Streets 
Marlene von Friederichs-Fitzwater, MA, PhD, MPH, Founder and Director, Joshua's House

This webinar explains how men and women become homeless and the impact of homelessness on their overall health and well-being. It also will explore the needs, concerns, and wishes of those who are homeless and terminally ill, and how Joshua's House Hospice will address those needs and concerns in a comforting, safe, and loving home-like environment while providing quality hospice care. (Webinar date: 3/25/2020)

The End of the Rainbow: What Matters Most to LGBTQ Persons in Serious Illness 
Tim Vincent, MS, Manager of the National Capacity Building Program, California Prevention Training Center

Throughout their lives, people who identify as LGBTQ (lesbian, gay, bi-sexual, transgender and queer) can face serious discrimination from the very healthcare providers who have sworn to do them no harm. And during a serious illness, LGBTQ persons may feel extra alienated--when they are most in need of help--due to strained relationships with their biological family members. The End of the Rainbow helps participants learn about the LGBTQ culture and how healthcare providers can apply this knowledge to real-life situations with patients in senior care, skilled nursing facilities, and in the hospital. (Webinar date: 9/8/2016)

Out of the Box: How Technology and Innovation are Increasing Access to Palliative Care for Hard-to-Reach Populations 
Michael Fratkin, MD, Founder and Director, ResolutionCare

Innovations in health technology are making it possible to provide health care for traditionally hard-to-reach populations. Learn how palliative care physician, Dr. Fratkin used crowdfunding to launch a start-up medical practice, and is now using telehealth technology to reach patients in underserved and rural communities. Case studies include ResolutionCare’s crowdfunding model, telemedicine programs, and Project ECHO (Extension for Community Healthcare Outcomes). (Webinar date: 3/26/2015)

 

Unrepresented Patients

Medical Decision-Making for Incapacitated & Unrepresented Patients
Karl Steinberg, MD, CMD, Stone Mountain Medical Associates, Inc.
Chris Wilson, RN, JD, MS, HEC-C, Community Health Care Ethics
Lynette Cederquist, MD, UC San Diego Health System

This webinar examines the complex bioethical and legal issues around medical decision-making in the incapacitated unrepresented person in the acute care hospital and skilled nursing facility settings, through a lens of current California practices and regulations. After a lengthy legal battle, Health & Safety Code 1418.8 (Epple) has been found constitutional, and the California Department of Aging is implementing a new Office of the Long-Term Care Patient Representative to help ensure a fair process for nursing home residents that does not require court intervention. Panelists are experienced bioethicists and clinicians with insights into the interdisciplinary team and bioethics committee processes through which important medical decisions are arrived at. (Webinar date: 8/31/2022)

Unbefriended and Unrepresented: Medical Decision Making for the Incapacitated and Alone 
Eric Widera, MD, Professor of Clinical Medicine, Division of Geriatrics, UCSF
Timothy Farrell, MD, AGSF, Associate Professor of Medicine, University of Utah School of Medicine
Anna Chodos, MD, MPH, Assistant Professor of Medicine, Division of General Internal Medicine, Zuckerberg San Francisco General Hospital

Patients who have lost capacity to make medical decisions and who have no readily identifiable surrogate decision maker are known as "unrepresented" (sometimes referred to as "unbefriended") patients. Estimates range from 5% of ICU deaths and 3-4% of long-term care residents are unrepresented. These cases raise clinical, ethical and legal questions about who should make decisions for these patients. This webinar will offer clinicians an approach to managing the growing epidemic of unrepresented older adults with a goal of ensuring that treatments are concordant with their preferences, values and best interests. (Webinar date: 2/4/2020)

 

Other

The Turbulent Landscape of End-of-Life Ethics in California 
Craig Dresang, MA, Chief Executive Officer, YoloCares
Paula Goodman-Crews, MSW, LCSW, Director, Bioethics Program, Kaiser Permanente Southern California
Pramita Kuruvilla, MD, FAAFP, HEC-C, Associate Professor of medicine, University of California San Francisco
John Tastad, MA, Coordinator for Spiritual Care Services, Sharp HealthCare
Jennifer Moore Ballentine, MA, Chief Executive Officer, Coalition for Compassionate Care of California
Moderator: Bruce Jennings, MA, Adjunct Professor, Dept of Health Policy and the Center for Biomedical Ethics and Society, Vanderbilt University

In this webinar, we unpack both longstanding and emerging ethical challenges which have been exacerbated by the pandemic, including clinician burnout, rampant corporatization of hospice, population and demographic shifts, and accelerating needs for palliative care and sustainable reimbursement. (Webinar date: 4/25/2023)

"Can we still have a child after you're gone?" Navigating the Challenges of Reproductive Planning with Terminally Ill Patients 
Joanna Sharpless, MD, Assistant Professor, Division of Palliative Medicine, University of California, San Francisco

Among the many disruptive effects of a terminal cancer diagnosis in young people is its ability to affect reproductive planning and the opportunity for parenthood. While some reproductive-aged cancer patients receive fertility counseling at diagnosis, ongoing guidance often does not occur during the illness course. Associated patient and family distress may go unrecognized and/or unaddressed. Using a case-based framework, Dr. Joanna Sharpless will examine the existential, spiritual, ethical, and logistical challenges that complicate reproductive planning for patients and families as they face a terminal cancer diagnosis. We will explore opportunities for individual providers and transdisciplinary teams to screen for distress associated with fertility and reproduction at end of life, and to provide support throughout the illness and bereavement experience. (Webinar date: 6/15/2022)

Caregiver Support: A Vital Component of Palliative Care 
Teressa "TV" Vaughn, MPT, MHA, Advance Care Planning Consultant, Sharp HealthCare
Caroline Etland, PhD, Associate Faculty, University of San Diego

In this webinar, we will present a case-based approach to provide you with a framework for thinking about caregiver support along with practical resources and tools for incorporating caregiver support into advance care planning and goals of care conversations, as well as palliative care and transition planning. We will examine aspects of caregiving beyond daily tasks and provide evidence of the benefits of palliative care as well as family caregiver support on patient's health outcomes. (Webinar date: 2/24/2022)

Caring & Commemoration: Creative Models for the Dying in the Face of COVID 
Liz Mackenzie, MA, MSW, BCC, Chaplain, Sharp Memorial Hospital
Erin Collins, BSN, RN, CHPN, Founder, Peaceful Presence Project

The COVID pandemic has brought death to the forefront of our lives, and social distancing regulations have led to the necessity of new models for the care of patients who are dying, as well as memorializing and grieving of those who have died. In this webinar, Liz Mackenzie and Erin Collins will share their experiences working with those who are dying and their loved ones during a pandemic, including practical advice, and a framework for providing patient- and family-centered care during COVID and beyond. (Webinar date: 5/4/2021)

The Transforming Power of Music 
Olivia Newton-John, multiple Grammy Award-winning artist
Beth Nielsen Chapman, Grammy nominee
Amy Sky, SOCAN Award-winner
Moderator: Dianne Gray, President, Hospice & Healthcare Communications/LIV ON Communications

Loss and grief occur for many reasons. It’s important to remember that each person’s grief is as individual as his or her DNA – and there truly is no timeline for healing from loss. Our special guest presenters talk about how music has the power to transform, heal, and shed light on the fact that it's OK to grieve - and that the process is different for everyone. (Webinar date: 1/30/2017)