Monica Guo is a senior business consultant with The Permanente Medical Group in Northern California specializing in primary palliative care, emergency medicine, and hospital initiatives. With 17 years of experience at the intersection of healthcare, non-profit social work, academia, and education, Ms. Guo is dedicated to developing and scaling innovative interventions that improve patient experience and clinical outcomes. Recent presentations include CCCC 2024, “Eliciting and honoring what matters most in the nursing home” and American Delirium Society, 2024 ,“Delirium Prevention, Identification, Management: Creating a Culture of Exceptional Emergency Department Care for Older Adults across Kaiser Permanente Northern California”