Care managers have an important role to play in helping health plans ensure that their members get the right care at the right time. Optimizing quality of care, maximizing member satisfaction and connecting to available community resources are all challenges that fall squarely on care managers.
In this course, learners will benefit from the comprehensive curriculum offered online to suit personal schedules. The course covers current medical trends; best practices in communicating with empathy, and attention to the social, emotional and spiritual needs of health plan members.
This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to Certified Case Managers (CCMs).
This course was developed in collaboration with the Coalition for Compassionate Care of California.