VIDEO: Communications Skills to Support Quality Palliative..

VIDEO: Communications Skills to Support Quality Palliative..
Webinar Recording: Communication Skills to Support Quality Palliative Care in Serious Illness

Betty Ferrell, PhD, FPCN, FAAN
Principal Investigator, ICC
Director and Professor
Division of Nursing Research & Education, City of Hope

Communication is fundamental to all aspects of palliative care. It’s critical in all of health care, but especially significant for those working in palliative and end-of-life care. Communication is not always verbal. It also includes listening and being present. In this webinar, Dr. Betty Ferrell identifies communication strategies to facilitate patient decision making in serious illness. Dr. Ferrell will address communication needs of patients and their families, share approaches clinicians can use to improve their communication with patients, and provide tools to help avoid pitfalls of poor communication.